Support Options

Help With Your Hosting and Joomla Ham Suite

Find answers in our knowledge base or open a support ticket for help with your account and services.

Knowledge Base Open a Support Ticket Client Login

Sign in to your client account to submit a ticket and follow its progress.

Hosting & Account Support

Request help with your JHS Host account, website hosting, domain and email configuration, invoices, or payments. Include your domain name and the affected service so we can locate your account.

Joomla & Joomla Ham Suite

We can help investigate Joomla hosting issues and problems with our Joomla Ham Suite software. Include your Joomla and JHS versions, the steps that trigger the problem, and any error message.

Migration & Setup Assistance

Planning to move an existing website or set up a new JHS installation? Open a ticket describing your current website and what you need. We will confirm the scope and any applicable charges before work begins.

Support Scope

Support depends on your purchased hosting or support service. Custom code development beyond fixes for bugs in our own software is outside standard support. Third-party extensions, template changes, and other additional work may require separate arrangements.

Help Us Help You

  • Include your domain name and a clear description of the issue.
  • Copy the exact error message and tell us when it occurred.
  • Attach a screenshot when helpful, with personal information hidden.
  • Never send passwords, recovery codes, API secrets, or payment card details in a ticket.